If you are eligible for a refund or a promo code (as the case may be), the same shall be given to you as per the following guidelines:
- In order to get the full refund, please return the item(s) to us in their original packing in unopened and undamaged condition, with all original tags/ labels within Three (3) days from the date of receipt of items(s) at your end.
- All costs associated with returning the item to us including return shipping charges and any taxes if applicable will need to take care by you.
- No Refund for Gift cards, Personalised Products, Sale, Clearance, Promotional and Food items.
- Original shipping cost will be deducted from the refund amount.
- Once we receive the product(s) back and verify its packaging/condition, we will initiate refund procedure for your money within 3-4 working days.
- The refund will be processed to the same account/method from which the payment was made. It may take 2-3 additional business days for the amount to reflect in your account.
- The refund amount for the order paid to vide cash on delivery option will be initiated within 4-6 working days, and the order amount will be credited to your bank account via NEFT.
- The refund vides a promo code, for the orders paid online will be provided to you within 7-10 working days through hard copy or e-mail depending on the most suitable circumstances as determined by Dechika.
- A promo code once used shall not be re-activated in case of cancellation of the order, by the customer.